Privacy Policy

1. Introduction

This Privacy Policy explains how idealkargo ("idealkargo", "we", "us" or "our"), developed and operated by MySYS, handles personal data when a merchant installs and uses the idealkargo application ("the App") on their Shopify store. By installing or using the App, you agree to the practices described in this policy.

2. Who we are

The App is provided by MySYS, the data controller responsible for the processing described here. Our registered address is set out in the Contact section at the end of this policy.

3. Data we collect

To provide shipping, inventory and order-management features, the App may process the following categories of data:

• Merchant account data — store name, contact name, email address, address, tax details and similar information you provide when setting up the App.
• Order and fulfilment data — order contents, quantities, shipping origin and destination, and delivery timing needed to create and track shipments.
• Customer data — recipient name, delivery address and contact details contained in the orders you fulfil through the App.
• Inventory data — stock levels and warehouse locations across the channels you connect.
• Technical data — log records, identifiers and usage information generated when the App runs.

4. How we use data

We process personal data only to the extent necessary to deliver and support the App, including to:

• create, send and track shipments for your orders;
• manage inventory and stock across multiple warehouses and channels;
• process multichannel orders and pass shipping details to carriers and marketplaces;
• provide support and respond to your requests;
• meet legal, accounting and record-keeping obligations.

We do not use the data for purposes that are incompatible with these, and we keep it only for as long as it is needed for the purpose for which it was collected, or for any period required by law.

5. Sharing data with third parties

We share personal data only where it is required to provide the service or comply with the law. This may include:

• Carriers such as DHL, FedEx and UPS, to arrange and track delivery of your shipments;
• Marketplaces and sales channels such as Amazon, eBay and Etsy that you connect to the App, to synchronise orders and inventory;
• Shopify, as the platform the App operates on;
• Service providers who help us run the App under appropriate confidentiality obligations;
• Public authorities, where disclosure is required by applicable law or by a lawful request from a competent judicial or administrative authority.

We do not sell personal data.

6. Data security

We take appropriate technical and organisational measures to protect personal data against unlawful processing and unauthorised access, including access controls and secure storage. Access to personal data is limited to what is necessary to perform the service, and the people who handle it are bound by confidentiality obligations that continue even after their involvement ends.

7. Data retention and deletion

We retain personal data only for as long as it is needed to provide the App and to meet our legal obligations. When the data is no longer required, we delete, destroy or anonymise it, except where law requires us to keep it for a defined period. If you uninstall the App, we will delete or anonymise the personal data associated with your store except where retention is legally required.

8. Your rights

Depending on your location and applicable law, you may have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to request a copy of the data you have provided. To exercise these rights, contact us using the details below. We will respond to verified requests within the timeframes required by applicable law.

9. International transfers

Because the App supports warehouses and fulfilment across different continents, personal data may be transferred to and processed in countries other than your own. Where this happens, we take steps to ensure the data continues to be protected in line with applicable law.

10. Confidentiality

Commercial, technical, financial and related information shared with us in connection with the App is treated as confidential. We take reasonable care to protect this information, do not disclose it to unauthorised parties, and maintain this obligation after the service relationship ends.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of the App after a change takes effect means you accept the updated policy.

12. Contact

If you have questions about this Privacy Policy or about how your data is handled, contact:

MySYS
Unit 2C, Little Britain House,
Chesham, London, ENG, HP5 3HB, GB